To what areas do you ship?
We ship our products to nearly every location in the world by method of UPS shipping.

Am I responsible for paying taxes and customs duties on my orders?
No, all taxes and customs duties are paid by the Raffaello Network in advance for any destination in the world. You will not be charged any extra fees.

 

Will I be able to track my shipment?
You will always be able to track your shipment. Once the order has been shipped, you will immediately receive an e-mail from us, including your tracking number and a direct link to track your shipment on the UPS website.

RETURN POLICY

Will I be able to send items back to receive a refund?
If for any reason you are not completely satisfied with your purchase within the first sixty (60) days, you may return it for a refund or immediate replacement. Please note that products must be unworn and in the state you received them. Please also note that shipping costs will only be refunded if the return is a result of our error. A 10% restocking fee may also apply in certain instances (this is not the case, however, if you decide to exchange the product for another one on our website).

HANDBAGS SIZES

Often sizes can be found by clicking on the image, as part of the product description. If you can't find sizes, please contact us and we'll send you exact sizing for the styles you are interested in.

SPECIAL DISCOUNTS

.GOV and .EDU discounts
We grant a 5% discount to all of our customers who possess a personal and valid .gov or .edu e-mail address. Just proceed with your online order as you would normally. Use any e-mail address during checkout (either your .edu/.gov e-mail or any other personal e-mail service). This address will be used for corresponding with you throughout the order process. Just after having placed your order, please send us an e-mail (mentioning your name and order ID) from your personal .edu or .gov e-mail address. We will not reply to this e-mail, as only the one you have used in your order form will be used for contacting you. This e-mail will only serve to give us confirmation of your membership to a governmental or educational institution, and will allow us to apply a full 5% discount on all items you have purchased.